2020 was undoubtedly the year of ‘un’. Unpredictable, uncertain, unprecedented. Uncertainty continues to be the prevailing theme going into 2021 too. There are many PEST forces influencing Financial Services, and consumers alike – while the pandemic has caused a significant amount of impact, it’s not the only risk. Brexit, regulation, digitisation, and customer needs and behaviours all continue to disrupt, and change the parameters of how people spend, save and borrow. Yet, while there are many causes of change, confidence and growth remain the focal trends for all lenders, new and traditional – as such, with applications lower than last year and peoples affordability in disarray, it’s more important than ever to have responsive and accurate lending strategies – and competitive propositions and experiences.
As in 2020, resilience, adaptability and preparedness will be key if you are to find, acquire and onboard new customers effectively, and retain and grow your market share. During this webinar we look at what’s happened and what is currently happening.