Alex set up the new Consumer Distribution Policy Department in the FCA in October 2018 and is responsible for policy development across Banking, Payments, Mortgages, General Insurance and Claims Management Companies. Particular challenges include the successful implementation of Strong Customer Authentication, increasing innovation in Payments and the desire to help facilitate Open Finance in the UK. He joined the FCA in 2014 and has been working in a variety of policy and strategy roles including leading the team developing the FCA’s Mission. Alexstarted working life as an economist before moving to a policy focus at the Association of British Insurers where he led their work on the Retail Distribution Review.