Ognjen Vlacina

Ognjen Vlacina

Payment Leader, IKEA Southeast Europe

With over 15 years of experience in retail, banking and the financial industry, Ognjen is a passionate payment leader at IKEA South-East Europe, breaking the payment dogmas, listening to customers' needs, participating in setting global payments trends, and creating a positive payment experience.   Expertise mostly in multichannel payments, new projects implementation, collaboration with PSPs, commercial banks, and payment networks.   Advising stakeholders on the ever-changing and complex payment ecosystem.

Curious at all types of payments in all industries – cash, card, APM (PayPal, Google Pay, Apple Pay, ..), instant payment/direct debit, gift cards, installments payment, BNPL, cryptocurrencies, etc., as well as interested in best customer experience.

Ognjen is an Omnichannel Retail payment leader at IKEA INGKA Group, was in charge for South East Europe region (5 countries and 75 mio people; Romania, Croatia, Serbia, Ukraine and Slovenia):

-        in store and online payment,
-        PSP and Bank cooperation.
-        Customer finance
-        Expansion – payment set up

Leading omnichannel payment set up from 3 markets and 3 stores to 5 countries and 6 stores

Former PwC employee with broad banking and finance experience (audit, collection, payment).