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Stuart McLay

Stuart McLay

Head of Retail, National Express
Transforming the way we travel, with over 20 years of expertise in public transport operations and retail, Stuart has pioneered innovative retail and payment solutions across various modes of transport. As the leader of the largest single bus retail operation in the UK, Stuart is focused on making every journey seamless and easy. Digital and Physical retail solutions implemented have helped bring patronage back above pre-COVID levels, whilst also simplifying the purchase process and instilling trust throughout the customer journey.