Conference Programme

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Your comprehensive payments industry update

Your comprehensive payments industry update

The PayExpo conference agenda features over 40 hours of content delivered by industry experts. Covering four key themes our sessions cut through the noise and went straight to the heart of the most pressing industry issues.

For 2020 the themes that bring the payments community together have been extended to create a place where more than 2000 strategists, disruptors, innovators and implementers can connect across the industry's many verticals to engage in the future of business.

Last year's agenda featured over 115 expert speakers sharing their insights on the most pressing topics and challenges facing the payments industry. Keep an eye out for the 2020 agenda launch.

2019 Conference Programme

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08:00
  1. Registration and Exhibition Hall Opens
09:00
  1. Networking and Coffee
    25 mins
10:10
  1. Theatre 1
    20 mins
    • Banking

    What is the customer’s journey to buying what they want from where they want and when they want it? Customers change the way they purchase goods or services and the merchant needs to be one-step ahead. How can your provider give you the best solutions to support your business? Payments processors are playing a key part in this transformation.

11:10
  1. Networking and Coffee
    20 mins
11:30
  1. INSTANT, REAL-TIME & CROSS-BORDER PAYMENTS
    Theatre 1
    20 mins
    • Banking
    Central banks are getting more and more involved in the settlement of instant retail payments. Get to grips with the reasons behind it and the models used to facilitate the shift toward instant payments.
  2. NEO-BANKING, A FAST GROWING CHALLENGE
    Theatre 2
    20 mins
    • Fintech and the Evolution of Banking
  3. RETAIL IN THE DIGITAL WORLD
    Theatre 3
    20 mins
    • Retail Payments
    This session will discuss some key innovations in the retail payments space and will look into how the retail and finance sector could engage better with each other to deliver what customers want.
11:50
  1. Theatre 1
    20 mins
    • Banking
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking
  3. Theatre 3
    20 mins
    • Retail Payments
    This humorous, fast-paced talk will provide insights into how even the oldest of legacy publishers can grapple with digital and re-invent themselves to become leaders in under a year.
12:10
  1. Theatre 1
    20 mins
    • Banking

    Listen to Victoria Cleland share insights based on the Bank’s role in payments. Victoria will reflect on her own experiences from running the UK’s Real Time Gross Settlement service (RTGS), to being a standard-setter for CHAPS and work that the Bank is carrying out to enhance its own operational resilience in relation to payment systems.

     

  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking

    As challenger banks are achieving mainstream acceptance and adoption, together with stellar valuations, the world watches on, alongside the traditional banks, the regulators and those that think they can do even better. Joanne Dewar, the CEO of Global Processing Services, the Issuer Processor at the heart of the challenger bank race, shares her insight on the common threads of the success stories to date and perspective on what is coming next.

  3. Theatre 3
    50 mins
    • Retail Payments
    From AI & voice, to biometrics and Blockchain, the list of technologies disrupting the payments industry is growing rapidly. Analyse the latest emerging innovations, how to capitalise on the opportunities they present and discuss which technologies to adopt and when.
12:30
  1. Theatre 1
    30 mins
    • Banking
    Join our expert panel to discuss trends in Cross-Border payments and International Trade. Find out what are the opportunities for banks and other payment companies & how DLT technology can transform the landscape
  2. Theatre 2
    30 mins
    • Fintech and the Evolution of Banking
    A banking revolution is in full swing and a new wave of banks is challenging and changing the face of banking. New banks, neo-banks, beta banks and non-banks discuss partnerships, agility & speed, profitability and scalability, payments in-house innovation and the launch of new products.
13:00
  1. Networking and Lunch
    60 mins
14:00
  1. Theatre 1
    20 mins
    • Banking
    Since PSD2, it’s been all over the fintech media: Open-Banking and accessible Banking-as-a-Service through Application-Program-Interface (APIs) protocols… Indeed, APIs now form an integral part of the payments and banking landscape. But what are APIs and how do they affect this industry? How can you use APIs to build a banking platform from the ground-up? And what does it take to build these innovative technologies?
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking
    OakNorth has managed to raise over $1bn from investors, achieve a $2.8bn valuation (the highest of any Fintech in Europe), and become profitable ($14m pre-tax profit in 2017 and over $44m in 2018).Amir Nooriala and David Parker will discuss how the business has managed to achieve this by leveraging big data and machine learning.
  3. Theatre 3
    60 mins
    • Retail Payments

    We will explain our priorities for the sector over the next year – meeting your conditions of authorisation and making conduct central to your organisation. We will provide information about how to meet your regulatory obligations and how this will raise standards throughout the sector. We will also give you an update on the work we have been doing, the challenges we see facing the sector, and how we can help.

    This session is suitable for payments firms and everyone providing support to firms on payments regulation. After the discussion, we welcome your questions for the Panel.

14:20
  1. Theatre 1
    20 mins
    • Banking

    TransferMate has built one of the largest portfolios of payment licenses worldwide, including in 51 US states and territories, to support trading in 162 countries and 134 currencies. Some of the world’s leading banks and software providers use TransferMate’s payment infrastructure to enhance their customer experience, ultimately providing better exchange rates, greater transparency and improved reconciliation. By focusing on licenses and regulation – and creating best-in-class technology – TransferMate has become a premier payments partner for banks like Wells Fargo, AIB, and ING. Learn how to our tech-based solution streamlines international payments for businesses into a highly optimized, error-eliminating, cost-reducing, time-saving process.

  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking
    This session will look into the ways in which AI is being used to solve challenges, increase efficiency and transform customer engagements in payments and financial crime compliance.
14:40
  1. Theatre 1
    20 mins
    • Banking

    API’s facilitate not only the dissemination of knowledge, insight and actionable intelligence but also the design of other innovative online services. These APIs have become the foundational building blocks for new services, enabling enterprise agility and seamless customer experience across devices and platforms however the market now demands single, simple APIs that integrate with multiple internal services as well as external APIs. Considering the different data structures, workflows and security considerations involved, hear more about the challenges of creating such a singular point of query; a single, simple API for all your compliance needs.

  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking

    ‘move fast and break things’ describes Mr Zuckerberg’s approach to world-conquering technology, but also describes a toddler let loose in a new environment. If we’re serious about developing AI to shape the future, then we need to be grown-up about it; especially those of us in regulated industries - we need to try to ‘move fast’ where possible - but never, ever ‘break things’. Charles Radclyffe, the Head of AI at Fidelity describes how AI Ethics needs to be thought of as separate to Risk and Safety issues such as ‘explainability’, ‘transparency’ and bias; yet why it’s critical to get right if you are to win the trust of customers and colleagues in the quest for delivering AI innovation.

15:00
  1. Networking and Coffee
    30 mins
16:00
  1. Theatre 1
    30 mins
    • Banking
    With more and more competition from challenger banks and other start-ups, banks need to fight harder to stay relevant. The need of the hour is a flexible and agile operating environment, however, legacy systems in traditional banks have hard coded rules. This panel will discuss how banks need to overcome the limitation of their legacy systems and work on shifting the company’s culture.
16:10
  1. Theatre 3
    30 mins
    • Retail Payments
    This panel will examine what the new directive and the introduction of SCA means for retail and how to leverage open banking to improve in-store and online payments.
16:30
  1. Theatre 1
    20 mins
    • Banking
    Banks have traditionally viewed serving SMEs as a marginal and low-revenue activity, hear directly from Tide and Clearbank and understand their plans on changing the SME landscape.
  2. Theatre 2
    30 mins
    • Fintech and the Evolution of Banking
    The huge appetite to invest in sexy tech start-ups raises questions about how to really value these technologies. Will they live up to the hype? Understand where investors are looking over the next 6-12 months, get to grips with start-up valuations and identify FinTech trends to follow in 2020.
16:40
  1. Theatre 3
    20 mins
    • Retail Payments

    How digital-first brands are approaching banking differently to serve new industries and markets. In this session, Checkout.com & Revolut will talk about their businesses and share some examples of how technology is being leveraged to disrupt the industry.

16:50
  1. 20 mins

    Digital transformation is pushing new generation of payment platforms to go Open and Agile. The need to accommodate huge volume of data and events generated from mobile apps and IoT platforms is a great challenge, and even more so with the need for real-time analytics on such transactions and on multi/hybrid cloud environment.There are many payment platforms around but when it comes to enterprise grade scalability, extendability and reliability, many of them failed to live up to their expectation in production. In this session Solace will show you a massively scalable platform using the latest event mesh technology to overcome the above issues.

17:00
  1. Theatre 2
    30 mins
    • Fintech and the Evolution of Banking
    What is the next big thing set to change the payments industry? Join us in our exciting, energy-packed Payments Dragons' Den as three up-and-coming companies showcase their financial services products and programmes, set to revolutionise how people move, manage and spend their money
  2. Theatre 3
    30 mins
    • Retail Payments
    Get to grips with new approaches in online/mobile fraud detection and prevention and discuss the true state of fraud today. Our experts will create a security roadmap for next generation of payments, identify massive fraud trends and forecast for the year ahead.
17:10
  1. Theatre 1
    20 mins
    • Banking
    Contactless mobile payments and app-based payments are increasingly taking over cash. With Millennials & Generation Z accelerating the trend and recent ATM closures, discuss the future of cash in the UK and beyond.
17:30
  1. PayExpo Drinks Reception
    60 mins
08:30
  1. Networking and Coffee
    45 mins
  2. Registration and Exhibition Hall Opens
09:15
  1. Theatre 1
    5 mins
    • Fintech and the Evolution of Banking
09:20
  1. Theatre 1
    20 mins
    • Fintech and the Evolution of Banking
09:40
  1. Theatre 1
    30 mins
    • Fintech and the Evolution of Banking
    There has been industry-wide concern that global tech titans, such as Google, Amazon and Facebook, will enter the financial services market and dominate it. This panel will discuss how financial institutions interact with Google, Apple, Alibaba, Facebook and Amazon. Should they be regulated or partnered with?
10:10
  1. Theatre 1
    5 mins
    • Gaming Payments
  2. Theatre 2
    5 mins
    • Fintech and the Evolution of Banking
  3. Theatre 3
    5 mins
    • Retail Payments
10:15
  1. Theatre 1
    20 mins
    • Gaming Payments
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking

    Global fintech leaders are breaking boundaries of all kinds, including geographic borders in seek of new markets for their products. And, the Americas continue to be a land of opportunity for fintechs with innovative payments solutions. Learn the ins and outs of how your fintech business can conquer the New World.

  3. Theatre 3
    20 mins
    • Retail Payments
    What does financial inequality mean? Who are those that live unbanked? Technology advances that might help minimize online financial exclusion
10:35
  1. Theatre 1
    20 mins
    • Gaming Payments
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking

    In 2018, Arizona enacted the first regulatory sandbox for fintech in the United States aimed at fostering consumer-benefitting innovation in payments and lending, among others. As other similar programs have since been announced (including more in the U.S.), regulators around the world, led by the U.K.’s Financial Conduct Authority, have inquired into sandbox programs being leveraged as a means of facilitating more cross-border innovation. With the Arizona program’s success, American state regulators are poised to add their experience and expertise to cross-border trials and very well may be the best positioned agencies in the United States to facilitate testing in an area ripe for advancing innovation

  3. Theatre 3
    20 mins
    • Retail Payments
10:55
  1. Theatre 1
    20 mins
    • Gaming Payments
    The implementation of SCA leaves gaming operators with a small handful of options to optimise their customer experience and on-boarding process. Discuss how the industry braces for impact.
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking
  3. Theatre 3
    20 mins
    • Retail Payments
    e-Commerce continues to rapidly expand on a global level while the wide range of local payment methods grows as wallets, realtime transfers, local card schemes, cash and other payment options proliferate. These factors challenge retailers as they look to enter new markets in Latin America, Asia Pacific, Europe, the Middle East, and Africa. Cross-border commerce must cater to local customs around payment and delivery options in order to achieve global success in digital commerce across all of these regions. 
11:15
  1. Networking and Coffee
    45 mins
12:00
  1. Theatre 1
    20 mins
    • Gaming Payments
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking
  3. Theatre 3
    20 mins
    • Retail Payments

    Open Banking has matured significantly over recent months and merchants in the UK are starting to implement Open Banking as a payment alternative for their customers.  We look in detail at the benefits of Open Banking for merchants, the customer journey for payers, use cases where Open Banking does (and doesn’t) work, and the challenges or “watch outs” for those implementing solutions.

12:20
  1. Theatre 1
    20 mins
    • Gaming Payments
    With consumers spending more time and money than ever on games, the opportunity for gaming companies is vast. But monetization and creating sustained customer loyalty are complex issues and getting the payments experience right is now a vital part of addressing these challenges.
  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking

    FinTech Bridges are the UK Government’s flagship international FinTech policy and set out to open up new markets for UK FinTech firms overseas and support foreign firms to go global from the UK. The Department for International Trades’ Bridge programs are currently being piloted across Australia and Hong Kong. Each program provides tailored, structured support to cohorts of UK FinTechs aiming to expand into both these bridge markets. Hear first-hand from some of the current cohort FinTechs on their journey and aspirations for going global.

  3. Theatre 3
    20 mins
    • Retail Payments
12:40
  1. Theatre 1
    20 mins
    • Gaming Payments

    Discover how biometric technology is revolutionizing the mobile payments landscape, digital banking and gaming markets and why robust biometric liveness detection will be important for digital on-boarding and ID&V solutions. What does it mean for consumers, how biometrics will play a significant role in Strong Customer Authentication within the PSD2 regulations. What are the pros and cons of biometric modalities.

  2. Theatre 2
    20 mins
    • Fintech and the Evolution of Banking

    The Mexican ecosystem is the largest across all of Latin America, a standout for the entire region leading in implementing FinTech focused regulation. Mexicans have benefitted from the rise of mobile technology in recent years. The UK Government through the Prosperity Fund has been supporting the Mexican authorities in creating a more inclusive and competitive ecosystem. The Department for International Trade have been leading a FinTech trade mission for the past 3 years. Hear from the FinTechs fresh from their experience exploring the commercial opportunities and engaging with some of the key Mexican stakeholders.

  3. Theatre 3
    20 mins
    • Retail Payments
    In today’s age and era customers want to make payments via one channel. Discuss the implementation of ‘Click and collect’ as part of the omnichannel and the integration of payment software, processing and POS devices.
13:00
  1. Networking and Lunch
    60 mins
15:00
  1. Networking and Coffee
    30 mins
15:30
  1. 5 mins

Meet the speakers

Meet the speakers

Browse the full list of expert speakers that took to the stage at last year's show. 

2019 Speakers

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